Depending on the product, we dry age meat for 28–45 days. More information is available on each product’s individual page. 

We exclusively offer the top 2% of Prime beef, all sourced from the United States. Our Japanese Wagyu Beef is sourced from Japan and Australian Wagyu Beef is sourced from Australia. 

Our beef is grass fed, grain finished. We do not sell 100% grass-fed product.

We source our seafood from a variety of locations around the world. Specific sourcing information can be found on each product’s individual page.

We pack your order in a biodegradable, insulated shipping container with frozen-solid 48 oz. ice packs and dry ice. We’ve rigorously tested this process and found that the best way to avoid damage in the event of a shipping delay is to package both. The dry ice keeps your items frozen, and with the off chance of a delay, the ice pack will carry over the frozen temperature until it arrives at your destination. 

All our products are flash frozen at peak freshness and shipped frozen. We pack enough ice packs and dry ice to ensure that your product comes frozen regardless of shipping times.

Unfortunately, we do not ship outside of the United States.

Yes, you can pay for expedited shipping on orders for earlier deliveries.

Only orders of seasonings or marinade require a $50 minimum for shipping.

We use Seal Subscriptions to power our subscription platform. For additional details on how subscriptions work, please reference the Seal Subscriptions website.

Subscriptions provide a variety of benefits, including cost savings and the ease of not having to consistently re-order your favorite products. Subscriptions allow you to automatically receive products on a set weekly, bi-weekly, or monthly basis without any additional effort on your part.

Don’t worry! If the product is still cold to the touch and under 40 degrees, you’re in the clear. We advise that you freeze immediately (and only the one time more) if this occurs.  

If your order is over 40 degrees in temperature and is warm to the touch, give us a call or email! We’ll take care of it. Please be sure to take a few pictures of the damaged product and include the temperature if possible.   

Our team is here for you and our one mission is for you to be ecstatic about your order. Take pictures of the damaged product, send the photos to contact-us@secondcityprime.com, and we’ll ship out a replacement order once we’ve verified the damage.

Once products have been shipped to a destination and have departed our warehouse facility we cannot accept returns, as they have been handled by someone outside our facility and cannot be guaranteed as safely handled. If your product is damaged during shipment or does not arrive to your satisfaction, we will do absolutely work with you to find a solution.

Please communicate with contact-us@secondcityprime.com for any issues that may arise.

Do not let dry ice touch your bare skin, as it will burn you. Use a glove to take it outside or keep it in the box and take the entire box outside until it dissipates.

Dry ice will sometimes dissipate entirely while your order is still in transit, but the temperature of the package’s interior is still very cold. Don’t worry, the contents of your order are perfectly fine—enjoy!  

As long as the packaging has not been punctured or damaged, beef, pork, and lamb are guaranteed up to one year stored in the freezer. Seafood is guaranteed for 3–6 months in the freezer.